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Driver and Service Quality Monitoring
Pride's unique Driver Quality Monitoring system delivers reports and analysis direct to your PC within 24 hours. The system gives you a professional independent assessment of your drivers' driving ability, customer care skills and general service standards.
Our highly trained professional assessors covertly assess your drivers and service to a set criteria and uniform standard. The system allows you to quickly identify driver's individual training needs and service shortcomings; giving you the opportunity to monitor even small changes in quality across the whole of your operation. If your driver is assessed as dangerous you will be contacted immediately and the written report will be with you within the hour. Assessors are routinely and regularly supervised to ensure uniformity and consistency.
Our secure internet database system is the very latest value added service with much more than just individual reports. The database allows you to analysis performance and quality by route, garage or operating area. You can see who has been assessed, who hasn't and can track follow up action. You can even get a snapshot punctuality report. It gives you the ability to acknowledge good performance, as well as rectify weaknesses. Our individual assessment reports are renowned for their balanced commentary, which is important to line-managers when they debrief their staff.
In today's competitive marketplace having the most up to date and in depth knowledge of your operation is vital and gives you the competitive edge. Quoting one of our customers "If you can't measure it - you can't manage it"
If you logon to the Demo Database you will be able to see some of the facilities of our online system. To take the advantage of our FREE Assessment Trial just e-mail us your contact details to enquiries@pride.uk.com and we will undertake a small number of assessments of your operations at No Charge. We will then e-mail you your login details and you will see how your operation performs.
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